Privacy

Protecting your privacy is important to us. The following privacy policy explains what personal information of yours we store and how it is used. Personal data means any type of information used to identify a person (the “User”).

Data controller
According to the generally valid data protection laws, TKT GmbH acts as data controller. TKT GmbH is responsible for data processing in accordance with this privacy policy and the applicable data protection legislation. The solutions offered by TKT GmbH, such as reporting and billing, are referred to below as a “service”.

Contact information
TKT GmbH, Zum Möhnewehr 25, 59755 Arnsberg.
For questions about this privacy policy, please contact our internal data protection officer, Dominik Bange (tel. +4929329754-0, email: info@tkt-germany.com).

Collection of personal data
In the following section, we explain the ways in which your personal information is stored and processed. In most cases, the data is either obtained directly from the user or in the course of providing our services. We reserve the right to verify the correctness of data using publicly available sources. These include the address service of the responsible post office and the residents’ register.

User data as part of the registration
For inquiries about our services, the customer must provide data necessary to answer the request. Here we store some general data, such as: • Company name
• Email address
• Telephone number, if applicable
The user also has the option of providing further personal data as part of the service, for example:
• First and last name
• Address
• Telephone number (mobile and landline)
• VAT number
• If our customer is a company, we also collect general information about company representatives or contact persons and information about users. This personal data can be provided voluntarily and is not mandatory. However, it may be necessary to provide this personal information in order to fully benefit from our services.

Data backup for the use of our services
Automatically determined data
The service also determines technical usage data:
• Timestamps and log files related to the use of the Service
• Data about technical devices used to access the services, including the IP address of the user and the software used. This information is collected using cookies and the browser.

Use of personal data
We process personal data for three main reasons.

Provision of services
Some areas of our service require data processing to provide services to the user. In this case, it may be personal data that is necessary, for example, to provide our service to the user or to bill the user. The data processing is based on the contract between the user (or corporate customer) and TKT GmbH.

For marketing and communication purposes
We may use personal information to send users important information about our services. The user has the right to revoke his consent to direct marketing at any time.

Disclosure of personal data
We may transfer personal data to third parties:
• if permitted or required by law;
• if our trusted service providers provide services on our behalf and under our guidance. However, we retain the responsibility and control over the use of our users’ personal information at all times;
• if we assume in good faith that the disclosure of personal data is necessary to safeguard our rights, to ensure the safety of the user or third parties, to clarify cases of fraud or to respond to government requests.
TKT GmbH never sells the personal data to third parties.

Disclosure of personal data outside the EU / EEA
As a rule, we do not transmit personal data from users outside the EU / EEA.

Personal data storage
Personal user data will only be stored for as long as necessary to fulfill the goals defined here. The personal data will be deleted by us as soon as they are no longer needed for legal reasons or due to rights or obligations. For technical reasons, however, the data remains stored in our back-ups for up to one year before being finally deleted.

Privacy rights
The user has a right to information regarding all data stored about his person. He can request, correct, update, change or remove his personal data at any time. However, some information is urgently needed, either for legal reasons or to meet the objectives set out in these terms. The user has the right to object to the processing of certain data. According to the applicable data protection law, the user has the right to restrict the data processing. The user has the right to data portability. To the extent required by the applicable law, the user receives his data in a structured format that is machine readable and allows him to transmit the data to another data controller. If the user does not agree with the handling of personal data, it is possible to file a complaint with the competent national data protection authority in the EU / EEA.

Cookies and similar methods
We use cookies and other similar methods to provide our service. Cookies are small text files that are stored on your computer to collect Internet Protocol information. Some features of our service require cookies to enhance the functionality and usability of our service. The user can choose in the browser settings not to accept cookies, to restrict the cookies or to remove them from the browser. However, as cookies are an integral part of our service, this interference with the settings may result in restrictions on the use of the service.

Contact form
If you contact us with questions of any kind by email or via the contact form, you give us your voluntary consent to contact you. This requires the specification of a valid email address. This serves for the assignment of the request and the subsequent answering of the request. The specification of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completing your request, personal data will be deleted automatically.

Google Analytics
This offer uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on the user’s computer and that allow an analysis of the use of the websites they use. The information generated by the cookie about the use of this website by the user is usually transmitted to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, Google’s IP address will be shortened beforehand within member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate users’ use of the website, to compile reports on website activity, and to provide other services related to website activity and Internet usage to the website operator.

The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly. However, this offer notifies users that you may not be able to use all features of this website in their entirety. In addition, users may prevent the collection of the data generated by the cookie and related to its use of the website (including your IP address) by Google, as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics from collecting data from this website in the future. In this case, an opt-out cookie is stored on your device. If you delete your cookies, you will have to click this link again.

YouTube
Our website uses plugins from the YouTube page operated by Google. The site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our YouTube plug-in-enabled sites, you will be connected to the YouTube servers. In this case, the YouTube server will be told which of our pages you’ve visited.

If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6 (1) f) of the EU GDPR.

For more information about how to handle user data, please refer to the YouTube Privacy Policy at https://www.google.de/intl/de/policies/privacy.

SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as a site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the address line of the browser changing from “http://” to “https://” and the padlock symbol in your browser line. If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

Security
TKT GmbH takes security very seriously. We take various steps to protect personal information from loss, misuse, and unauthorized access or disclosure. These measures take into account the sensitivity of the collected, processed and stored data, as well as the current state of the art.

Changes to the Privacy Policy
This Privacy Policy may change from time to time. If there is a change, a notification will be sent by our service team.